Service Recovery in Health Services – Understanding the Desired Qualities and Behaviours of General Practitioners during Service Recovery Encounters

Thorsten Gruber; Fabricio Frugone

Service Recovery in Health Services – Understanding the Desired Qualities and Behaviours of General Practitioners during Service Recovery Encounters

Thorsten Gruber, Fabricio Frugone

Management Sciences and Marketing

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	host publication
Publication status	Published - 2010
Event	AMA SERVSIG International Service Research Conference - University of Porto, Porto, Portugal Duration: 17 Jun 2010 → 19 Jun 2010

Conference

Conference	AMA SERVSIG International Service Research Conference
Country/Territory	Portugal
City	Porto
Period	17/06/10 → 19/06/10

Cite this

@inproceedings{215c8b96a8214947bee4c7470e9fbaf8,

title = "Service Recovery in Health Services – Understanding the Desired Qualities and Behaviours of General Practitioners during Service Recovery Encounters",

author = "Thorsten Gruber and Fabricio Frugone",

year = "2010",

language = "English",

booktitle = "host publication",

note = "AMA SERVSIG International Service Research Conference ; Conference date: 17-06-2010 Through 19-06-2010",

}

TY - GEN

T1 - Service Recovery in Health Services – Understanding the Desired Qualities and Behaviours of General Practitioners during Service Recovery Encounters

AU - Gruber, Thorsten

AU - Frugone, Fabricio

PY - 2010

Y1 - 2010

M3 - Conference contribution

BT - host publication

T2 - AMA SERVSIG International Service Research Conference

Y2 - 17 June 2010 through 19 June 2010

ER -