Service Recovery in Health Services – Understanding the Desired Qualities and Behaviours of General Practitioners during Service Recovery Encounters

Thorsten Gruber, Fabricio Frugone

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationhost publication
Publication statusPublished - 2010
EventAMA SERVSIG International Service Research Conference - University of Porto, Porto, Portugal
Duration: 17 Jun 201019 Jun 2010

Conference

ConferenceAMA SERVSIG International Service Research Conference
Country/TerritoryPortugal
CityPorto
Period17/06/1019/06/10

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