Service Recovery in Higher Education – Does National Culture Play a Role?

Ilma Nur Chowdhury, Thorsten Gruber, Alexander Reppel, Anthony Lowrie (Editor), Jane Hemsley-Brown (Editor)

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	On the Marketisation and Marketing of Higher Education
Place of Publication	Oxon
Publisher	Routledge
Pages	179-212
Publication status	Published - 2014

Cite this

@inbook{fcdbc7a987194a26b6041eda45cddf9f,

title = "Service Recovery in Higher Education – Does National Culture Play a Role?",

author = "Chowdhury, {Ilma Nur} and Thorsten Gruber and Alexander Reppel and Anthony Lowrie and Jane Hemsley-Brown",

year = "2014",

language = "English",

pages = "179--212",

booktitle = "On the Marketisation and Marketing of Higher Education",

publisher = "Routledge",

address = "United Kingdom",

}