Service selection and horizontal multi-sourcing in process-oriented capability outsourcing

Roland Ukor, Andy Carpenter

    Research output: Contribution to journalArticlepeer-review

    Abstract

    Process-oriented capability outsourcing is a type of B2B collaboration in which one organisation outsources parts of its business process to other organisations known as service providers. Current models and solution approaches for service selection in process-oriented capability outsourcing do not provide support for horizontal multi-sourcing-the ability to dynamically outsource a business capability to multiple independent service providers. This paper presents a new problem model for service selection based on the notion of request tokens, and evaluates three solution approaches to the problem: integer programming, tree-search heuristic and genetic algorithm. Copyright © 2011 John Wiley & Sons, Ltd.
    Original languageEnglish
    Pages (from-to)259-283
    Number of pages24
    JournalJournal of software: Evolution and Process
    Volume24
    Issue number3
    DOIs
    Publication statusPublished - Apr 2012

    Keywords

    • B2B
    • Business process
    • Capability outsourcing
    • Service selection
    • Workflow

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