Smart City Stakeholder Engagement: Making Living Labs Work

Krassimira Paskaleva, I Cooper, P Linde, B Peterson, Ch Goetz

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


This chapter discusses attempts to involve stakeholders in the co-production of Future Internet services in a Smart City Living Lab. We outline the experience of five European cities using an open innovation approach to citizens’ engagement in the co-production of smart city services. Recent practice and emergent trends in five urban eco-systems, called ‘Arenas’, are analysed by drawing on the results of detailed case study research. These results are set against ‘good practice’ expectations about how co-production should occur as set out by the European Network of Living Labs as well as in Open Innovation strategic policies. Based on the case studies, a set of propositions are explored about what needs to be done to build the stakeholder innovation networks required to shape future smart cities. The study suggests that if smart cities are to deliver a better quality of life in more attractive urban areas, new ways of engaging with the stakeholders are necessary to provide them with not just better access and inclusion but to empower them to act as a catalyst in transforming the dynamics of city services as well. In light of the demands of delivering the Future Internet, cities also need to re-define what they mean when they claim to be a ‘smart’ and to reconfigure what they take to be the underlying role of stakeholder engagement in service co-production.
Original languageEnglish
Title of host publicationTransforming City Governments for successful Smart Cities
EditorsManuel Pedro Rodríguez-Bolívar
PublisherSpringer Nature
Number of pages30
ISBN (Electronic)9783319031675
ISBN (Print)9783319031668, 9783319377285
Publication statusPublished - 2015

Publication series

NamePublic Administration and Information Technology
PublisherSpringer International Publishing
ISSN (Print)2512-1812


  • Smart city
  • Stakeholder engagement
  • Living Lab
  • Service co-production
  • Innovation stakeholder network
  • Future Internet


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