Projects per year
Abstract
Smart, digital platform mobility solutions such as internet-based ride-hailing are becoming common in Global South cities. Empirical research on their wider societal impacts is however, limited. This study explores a critical dimension of societal impact, which is passenger safety and security. The paper uses a large sample qualitative survey data (n = 548) on the perceptions and experiences of users and non-users of internet-based ride-hailing services in Ghana. Through an inductive analysis, seven factors are identified that reflect heterogeneous safety and security perceptions and experiences in ride-hailing. Some individuals perceived a high sense of security and safety from ride-hailing platforms’ inbuilt features, including ‘driver and vehicle identification’ and real-time journey ‘trackability and traceability’. Additionally, they derived a sense of safety and security from the ‘privacy and lone travel’ in ride-hailing, as well as ride-hailing use in ‘emergency’ situations when other emergency services are not readily available. Others, however, expressed ‘distrust’ in the platforms’ inbuilt security features and believed that they enable exposure to ‘malicious and criminal activities’ that compromise their safety when using ride-hailing services. Moreover, safety risks were experienced through ‘driver behaviours’, such as reckless driving, distractions by smartphone usage while driving as well as fare pricing practices that are considered intransparent by passengers, leading to clashes between them and ride-hailing drivers. The implications of the findings are discussed in terms of their fundamental conceptual and empirical value to research on smart mobility, transport safety and travel-related well-being, as well as practical relevance for transport policy and governance in the age of smart mobility transitions.
Original language | English |
---|---|
Pages (from-to) | 302-314 |
Number of pages | 13 |
Journal | Case Studies on Transport Policy |
Volume | 9 |
Issue number | 1 |
Early online date | 23 Feb 2021 |
DOIs | |
Publication status | Published - Mar 2021 |
Fingerprint
Dive into the research topics of 'Societal impacts of smart, digital platform mobility services—an empirical study and policy implications of passenger safety and security in ride-hailing'. Together they form a unique fingerprint.Projects
- 1 Active
-
Spatial Policy and Analysis Laboratory and Research Group
Acheampong, R. A. (Researcher), Wong, C. (Researcher), Baker, M. (Researcher), Schulze Baing, A. (Researcher), Zheng, H. (Researcher), Agyemang, F. (Researcher), Pinto, N. (Researcher), Kingston, R. (Researcher), Deas, I. (Researcher), Koksal, C. (Researcher) & Zhang, A. (Researcher)
1/05/23 → …
Project: Research
-
Is ride-hailing a step closer to personal car use? Exploring associations between car-based ride-hailing and car ownership and use aspirations among young adults.
Acheampong, R. A., Agyemang, E. & Asuah, A. Y., 1 Oct 2023, In: Travel Behaviour and Society.Research output: Contribution to journal › Article › peer-review
Open AccessFile225 Downloads (Pure) -
Mobility-as-a-service transitions in China: Emerging policies, initiatives, platforms and MaaS implementation models
Chen, Y. & Acheampong, R. A., 1 Sept 2023, In: Case Studies on Transport Policy. 13, 101054.Research output: Contribution to journal › Article › peer-review
Open AccessFile153 Downloads (Pure) -
Can autonomous vehicles enable sustainable mobility in future cities? Insights and policy challenges from user preferences over different urban transport options
Acheampong, R. A., Cugurullo, F., Dusparic, I. & Gueriau, M., 1 May 2021, In: Cities. 112, 103134.Research output: Contribution to journal › Article › peer-review
Open AccessFile1020 Downloads (Pure)
Activities
-
App-based ride-hailing and travel behaviour in African Cities—Emerging impact and future implications- Invited talk, Future Mobility Centre Webinar Series, University of Huddersfield
Acheampong, R. A. (Speaker)
15 May 2024Activity: Talk or presentation › Invited talk › Research
-
UK-Ireland Planning Research Conference 2021
Acheampong, R. A. (Participant)
30 Sept 2021Activity: Participating in or organising event(s) › Participating in a conference, workshop, exhibition, performance, inquiry, course etc › Research
-
Smart mobility transitions and sustainable urban futures: promises and pitfalls
Acheampong, R. A. (Speaker)
31 May 2021Activity: Talk or presentation › Invited talk › Research
File