Abstract
The authors describe a pilot workshop designed to help doctors achieve a greater understanding of and ability to cope with their 'heartsink' patients. Participants were asked to list their personal objectives in attending and a number of cases were discussed in the group. A 'heartsink survival kit' was provided which consisted of skills and strategies which are useful in difficult consultations and an approach to reassessing the goals of the relationship which might promote a more realistic understanding. The workshop was videotaped and two scenarios are presented. The implications for further training are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 176-183 |
| Number of pages | 7 |
| Journal | Family practice |
| Volume | 12 |
| Issue number | 2 |
| Publication status | Published - 1995 |
Keywords
- Adaptation, Psychological
- Anger
- Attitude of Health Personnel
- Education, Medical, Continuing
- Humans
- Machiavellianism
- Models, Psychological
- Physician-Patient Relations
- education: Physicians, Family
- Pilot Projects
- Power (Psychology)
- Referral and Consultation
- Treatment Refusal