Tailoring groupware: The cooperative hypermedia approach

Tailoring groupware has to deal with adapting properties of a shared information space as well as with adapting properties of the cooperation support to the group's needs. In this paper, an approach for tailoring both aspects of groupware in an integrated fashion is proposed. This approach uses cooperative hypermedia as a unifying representation of shared information structures, functionality, and the coordination medium of a shared application. It enables cooperative definition of shared information structures, shared process models and their access models not only before collaboration starts, but also on the fly, when emergent processes evolve. The proposed approach addresses tailoring at all stages of the development and use of a groupware application. A prototype system called CHIPS is presented and different possibilities of tailoring in CHIPS are discussed. Examples of CHIPS demonstrate that the cooperative hypermedia approach to tailoring groupware can support the adaptation to different evolving tasks and processes performed by changing teams.