Abstract
The pervasive implementation of information technologies in retail banking has paved the way to significant transformations including organizational changes as well as a wider product range. The central theme that is discussed in this paper is the degree to which the unfolding of a technological trajectory has provided incentives to mutual adaptations in the supply and demand of retail services. Accordingly, the paper will focus on the emergence of a network structure in the UK retail banking system and on the process of product substitution that emerged on the demand side. © 2004 Elsevier B.V. Al rights reseved.
Original language | English |
---|---|
Pages (from-to) | 199-215 |
Number of pages | 16 |
Journal | Information Economics and Policy |
Volume | 17 |
Issue number | 2 |
DOIs | |
Publication status | Published - Mar 2005 |
Keywords
- Banking activity
- Cooperation
- Product substitution
- Technological change