Telepsychiatry evaluation in the north-west of England: Preliminary results of a qualitative study

Carl May, Linda Gask, Nicola Ellis, Theresa Atkinson, Frances Mair, Craig Smith, Sally Pidd, Aneez Esmail

    Research output: Contribution to journalArticlepeer-review


    A telepsychiatry referral service for patients suffering from anxiety and depression was evaluated from a user perspective. Low-cost video-phones linked a psychiatrist to two general practices in the north-west of England. Quantitative data were collected using a semistructured interview schedule. Twenty-two patients and 13 doctors were interviewed after a video-link consultation. Some users were very positive about the service and recognized its potential benefits, while others were more ambivalent. Patients saw the service as a means of obtaining additional 'expert' advice. General practitioners felt that the service might adversely affect the doctor-patient relationship in psychiatry. Both patients and clinicians recognized that the video-link modified normal interaction. Users need to adapt to this form of communication. An induction session is recommended for both patients and clinicians.
    Original languageEnglish
    Pages (from-to)-20-S1
    JournalJournal of Telemedicine and Telecare
    Issue number1
    Publication statusPublished - 2000


    • *Mental Health Services/st [Standards]
    • *Referral and Consultation/st [Standards]
    • *Telemedicine/st [Standards]
    • 20254431
    • Anxiety/th [Therapy]
    • Depression/th [Therapy]
    • England
    • Human
    • Mental Health Services/og [Organization & Administration]
    • Others
    • Patient Acceptance of Health Care
    • Pilot Projects
    • Psychiatry
    • Remote Consultation/st [Standards]
    • Support,Non-U.S.Gov't


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