The Contradictions of CRM - a critical lens on call centres

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@article{10027a97011045348f9323f538d029d8,

title = "The Contradictions of CRM - a critical lens on call centres",

author = "H Richardson and D. Howcroft",

year = "2005",

month = jan,

doi = "10.1016/j.infoandorg.2005.10.001",

language = "English",

volume = "16(1)",

journal = "Information and Organization",

issn = "1471-7727",

publisher = "Elsevier BV",

}