The design of functional (total care) products

Teresa Alonso-Rasgado; Graham Thompson; Bengt Olof Elfström

doi:10.1080/09544820412331271176

The design of functional (total care) products

Teresa Alonso-Rasgado
, Graham Thompson
, Bengt Olof Elfström

Research output: Contribution to journal › Article › peer-review

Abstract

The design and features of functional products are discussed. The functional products are total care products comprising of hardware and support services. The design of a total care product involves creation of a new service system or the modification of the existing system. The design process improves the customer relationship and satisfaction. The reusability of hardware is considered as a key feature in the sustainable design of a functional product.

Original language	English
Pages (from-to)	515-540
Number of pages	25
Journal	Journal of Engineering Design
Volume	15
Issue number	6
DOIs	https://doi.org/10.1080/09544820412331271176
Publication status	Published - Dec 2004

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title = "The design of functional (total care) products",

abstract = "The design and features of functional products are discussed. The functional products are total care products comprising of hardware and support services. The design of a total care product involves creation of a new service system or the modification of the existing system. The design process improves the customer relationship and satisfaction. The reusability of hardware is considered as a key feature in the sustainable design of a functional product.",

author = "Teresa Alonso-Rasgado and Graham Thompson and Elfstr{\"o}m, \{Bengt Olof\}",

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AB - The design and features of functional products are discussed. The functional products are total care products comprising of hardware and support services. The design of a total care product involves creation of a new service system or the modification of the existing system. The design process improves the customer relationship and satisfaction. The reusability of hardware is considered as a key feature in the sustainable design of a functional product.

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The design of functional (total care) products

Abstract

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