The effect of project success factors on project success criteria

Various studies on Project Success Factors (PSFs) and Project Success Criteria (PSC) have been conducted within the construction industry. However, studies on the influence that Project Success Factors (PSFs) may have on Project Success Criteria (PSC) in construction industry still remains elusive. A survey of UK construction professionals in management roles was undertaken in order to rank 15 PSFs in terms of their perceived influence on four key PSC: time performance; cost performance; quality; and customer satisfaction. Results indicate that nine of the 15 investigated PSFs were ranked as influential on time performance with six of the PSFs ranked as influential on quality performance. On the other hand, construction project cost performance was found to be influenced mainly by six of the PSFs while eight of the investigated PSFs have influence on customer satisfaction. Project managers and other project participants seeking to maximise the attainment of cost, time and quality performance as well as customer satisfaction would therefore need to pay attention to the specific PSFs that are relevant to the attainment of these PSC.