The Preferred Attributes of Service Employees Handling Customer Complaints – Does the Stage of Service Sector Development Play a Role?

Thorsten Gruber, Ibrahim Abosag, Alexander Reppel, Isabelle Szmigin

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	host publication
Publication status	Published - 2010
Event	AMA SERVSIG International Service Research Conference - University of Porto, Porto, Portugal Duration: 17 Jun 2010 → 19 Jun 2010

Conference	AMA SERVSIG International Service Research Conference
Country/Territory	Portugal
City	Porto
Period	17/06/10 → 19/06/10

Cite this

@inproceedings{f2d0bef180964eac91ae4ab738470307,

title = "The Preferred Attributes of Service Employees Handling Customer Complaints – Does the Stage of Service Sector Development Play a Role?",

author = "Thorsten Gruber and Ibrahim Abosag and Alexander Reppel and Isabelle Szmigin",

year = "2010",

language = "English",

booktitle = "host publication",

note = "AMA SERVSIG International Service Research Conference ; Conference date: 17-06-2010 Through 19-06-2010",