@inproceedings{59939067892e476b91bba897fac44d21,
title = "The Processes of Standardisation and Innovation and their Role in the Implementation of IT Services",
author = "Robert Procter and M Khosrowpour",
year = "2001",
month = may,
language = "English",
pages = "192--195",
editor = "M Khosrowpour",
booktitle = "Managing Information Technology in a Global Economy",
publisher = "IDEA Group Publishing",
address = "United States",
note = "International Conference of the Information Resources Management Association ; Conference date: 01-01-1824",
}