The Service Recovery Strategies、Perceived Justice and Moderating Effects of Various Factors upon Ultimate Customer Satisfaction

S. Fang, E. Chang, Y. Peng

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	the 4th National Contemporary Marketing Academic Conference (in traditional Chinese)
Place of Publication	Kaohsiung, Taiwan
Publication status	Published - Sept 2006

Cite this

@inproceedings{6932fc9e7f1d4eb99a44f625cc3eaa38,

title = "The Service Recovery Strategies、Perceived Justice and Moderating Effects of Various Factors upon Ultimate Customer Satisfaction",

author = "S. Fang and E. Chang and Y. Peng",

year = "2006",

month = sep,

language = "English",

booktitle = "the 4th National Contemporary Marketing Academic Conference (in traditional Chinese)",

}