The trade-off of servicing empowerment on employees' service performance: Examining the underlying motivation and workload mechanisms

K. Wa Chan, Wing Lam

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	609-628
Number of pages	20
Journal	Journal of the Academy of Marketing Science
Volume	28
Issue number	3
Publication status	Published - 2011

Cite this

@article{5cd9c578a6ae4cb389ada88806f8d72c,

title = "The trade-off of servicing empowerment on employees' service performance: Examining the underlying motivation and workload mechanisms",

author = "Chan, {K. Wa} and Wing Lam",

year = "2011",

language = "English",

volume = "28",

pages = "609--628",

journal = "Journal of the Academy of Marketing Science",

issn = "0092-0703",

publisher = "Springer Nature",

number = "3",

}