Training Staff to Manage Violence and Aggression

People employed in a very wide range of occupations around the world can be exposed to violence in the course of their work. This chapter examines the issue of violence occurring in relation to the workplace and considers training as one element of a multidimensional approach to tackling the problem. It examines the concept of training and the diverse ways in which training programs tailored to specific occupations and settings have been developed. It then focuses on healthcare services, in particular where violence prevention and management training has been developed and tested to the greatest degree. It concludes with a discussion of relevant techniques for delivering training and some suggestions for best practice in this area.