Tweet a service story: Social media as service recovery encounters

S-Y Chien, Babis Theodoulidis, J. Burton

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, Greece
Publication status	Published - 13 Jun 2014
Event	AMA SERVSIG International Service Research Conference - Thessaloniki, Greece Duration: 13 Jun 2014 → 15 Jun 2014

Conference	AMA SERVSIG International Service Research Conference
City	Thessaloniki, Greece
Period	13/06/14 → 15/06/14

Cite this

@inproceedings{6ce358de9fac4f17b304ae531a75aa5d,

title = "Tweet a service story: Social media as service recovery encounters",

author = "S-Y Chien and Babis Theodoulidis and J. Burton",

year = "2014",

month = jun,

day = "13",

language = "English",

booktitle = "Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, Greece",

note = "AMA SERVSIG International Service Research Conference ; Conference date: 13-06-2014 Through 15-06-2014",

}

TY - GEN

T1 - Tweet a service story: Social media as service recovery encounters

AU - Chien, S-Y

AU - Theodoulidis, Babis

AU - Burton, J.

PY - 2014/6/13

Y1 - 2014/6/13

M3 - Conference contribution

BT - Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, Greece

T2 - AMA SERVSIG International Service Research Conference

Y2 - 13 June 2014 through 15 June 2014

ER -