Understanding Complaint Management in Close Business-To-Business Relationships

Stephan C. Henneberg, Thorsten Gruber, Bahar Ashnai, Pete Naude, Alexander Reppel

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publication4th IMP Journal Seminar
Place of PublicationLancaster, UK
Publication statusPublished - 2008
Event4th IMP Journal Seminar - Lancaster University Management School, Lancaster, UK
Duration: 1 Jan 1824 → …


Conference4th IMP Journal Seminar
CityLancaster University Management School, Lancaster, UK
Period1/01/24 → …

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