Understanding e-government failure in the developing country context: a process-oriented study

Panom Gunawong, Ping Gao

Research output: Contribution to journalArticlepeer-review


This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology (ICT) system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy.

Original languageEnglish
Pages (from-to)153-178
Number of pages26
JournalInformation Technology for Development
Issue number1
Early online date11 Jan 2017
Publication statusPublished - 2017


  • accumulated process
  • Actor-network theory
  • developing countries
  • e-government failure
  • process-oriented study
  • Thailand

Research Beacons, Institutes and Platforms

  • Global Development Institute


Dive into the research topics of 'Understanding e-government failure in the developing country context: a process-oriented study'. Together they form a unique fingerprint.

Cite this