Understanding quality requirements in knowledge intensive service systems

Ye Wang; Jie Sun; Liping Zhao; Xinyu Wang; Xiaohu Yang; Aleksander J. Kavs

doi:10.1504/IJSTM.2011.042597

Understanding quality requirements in knowledge intensive service systems

Ye Wang, Jie Sun, Liping Zhao, Xinyu Wang, Xiaohu Yang, Aleksander J. Kavs

Research output: Contribution to journal › Article › peer-review

Abstract

As more and more businesses are using knowledge intensive service systems (KISS) to deliver their services, software developers need to rise to the challenge to develop KISS that not only can deliver the service required by the businesses, but also can deliver the service with good quality. Quality of service (QoS) should be an ultimate goal for KISS. In this paper, we first provide an overview of a set of key QoS requirements for service-oriented software systems. We then describe how these QoS requirements are supported by software mechanisms. The overall aim of this paper is to introduce QoS requirements to the development of KISS. © 2011 Inderscience Enterprises Ltd.

Original language	English
Pages (from-to)	208-221
Number of pages	13
Journal	International Journal of Services, Technology and Management
Volume	16
Issue number	2
DOIs	https://doi.org/10.1504/IJSTM.2011.042597
Publication status	Published - Sept 2011

Keywords

KISS
Knowledge-intensive service systems
QoS
Quality of service
Quality requirements
Service-oriented software systems

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10.1504/IJSTM.2011.042597

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title = "Understanding quality requirements in knowledge intensive service systems",

abstract = "As more and more businesses are using knowledge intensive service systems (KISS) to deliver their services, software developers need to rise to the challenge to develop KISS that not only can deliver the service required by the businesses, but also can deliver the service with good quality. Quality of service (QoS) should be an ultimate goal for KISS. In this paper, we first provide an overview of a set of key QoS requirements for service-oriented software systems. We then describe how these QoS requirements are supported by software mechanisms. The overall aim of this paper is to introduce QoS requirements to the development of KISS. {\textcopyright} 2011 Inderscience Enterprises Ltd.",

keywords = "KISS, Knowledge-intensive service systems, QoS, Quality of service, Quality requirements, Service-oriented software systems",

author = "Ye Wang and Jie Sun and Liping Zhao and Xinyu Wang and Xiaohu Yang and Kavs, {Aleksander J.}",

year = "2011",

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AU - Sun, Jie

AU - Zhao, Liping

AU - Wang, Xinyu

AU - Yang, Xiaohu

AU - Kavs, Aleksander J.

PY - 2011/9

Y1 - 2011/9

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AB - As more and more businesses are using knowledge intensive service systems (KISS) to deliver their services, software developers need to rise to the challenge to develop KISS that not only can deliver the service required by the businesses, but also can deliver the service with good quality. Quality of service (QoS) should be an ultimate goal for KISS. In this paper, we first provide an overview of a set of key QoS requirements for service-oriented software systems. We then describe how these QoS requirements are supported by software mechanisms. The overall aim of this paper is to introduce QoS requirements to the development of KISS. © 2011 Inderscience Enterprises Ltd.

KW - KISS

KW - Knowledge-intensive service systems

KW - QoS

KW - Quality of service

KW - Quality requirements

KW - Service-oriented software systems

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DO - 10.1504/IJSTM.2011.042597

M3 - Article

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SP - 208

EP - 221

JO - International Journal of Services, Technology and Management

JF - International Journal of Services, Technology and Management

IS - 2

ER -

Understanding quality requirements in knowledge intensive service systems

Abstract

Keywords

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