Understanding Student-Professor Service Recovery Encounters

Thorsten Gruber, Ilma Nur Chowdhury, Alexander Reppel

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	AMA Summer Educator’s Conference
Place of Publication	San Francisco, CA, USA
Publication status	Published - 2011
Event	AMA Summer Marketing Educator’s Conference - Boston, USA Duration: 1 Jan 1824 → …

Conference	AMA Summer Marketing Educator’s Conference
City	Boston, USA
Period	1/01/24 → …

Cite this

@inproceedings{38a09583dcb04ec4948967fe2358d850,

title = "Understanding Student-Professor Service Recovery Encounters",

author = "Thorsten Gruber and Chowdhury, {Ilma Nur} and Alexander Reppel",

year = "2011",

language = "English",

booktitle = "AMA Summer Educator{\textquoteright}s Conference",

note = "AMA Summer Marketing Educator{\textquoteright}s Conference ; Conference date: 01-01-1824",

}