Understanding Student-Professor Service Recovery Encounters

Thorsten Gruber, Ilma Nur Chowdhury, Alexander Reppel

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationAMA Summer Educator’s Conference
Place of PublicationSan Francisco, CA, USA
Publication statusPublished - 2011
EventAMA Summer Marketing Educator’s Conference - Boston, USA
Duration: 1 Jan 1824 → …


ConferenceAMA Summer Marketing Educator’s Conference
CityBoston, USA
Period1/01/24 → …

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