Understanding the Influence of National Culture on Service Recovery Expectations

Thorsten Gruber, Ilma Nur Chowdhury

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationhost publication
Publication statusPublished - 2010
EventAMA Summer Marketing Educator’s Conference - Boston, USA
Duration: 1 Jan 1824 → …


ConferenceAMA Summer Marketing Educator’s Conference
CityBoston, USA
Period1/01/24 → …

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