Understanding the Influence of National Culture on Service Recovery Expectations

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	host publication
Publication status	Published - 2010
Event	AMA Summer Marketing Educator’s Conference - Boston, USA Duration: 1 Jan 1824 → …

Conference	AMA Summer Marketing Educator’s Conference
City	Boston, USA
Period	1/01/24 → …

Cite this

@inproceedings{905933bec68c4896855793227d969514,

title = "Understanding the Influence of National Culture on Service Recovery Expectations",

author = "Thorsten Gruber and Chowdhury, {Ilma Nur}",

year = "2010",

language = "English",

booktitle = "host publication",

note = "AMA Summer Marketing Educator{\textquoteright}s Conference ; Conference date: 01-01-1824",

}