Understanding the role of technostress on performance and work-family conflict among remote workers

Afshan Iqbal, Matthew Davis, Mark Robinson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Rapid advancements in technology and changing social and economic climates have led to new business landscapes and the creation of new working practices. The traditional 9-5 work model has been challenged with growing demands for greater flexibility in the workplace. Growing bodies of research suggests that more non-traditional forms of work including remote and agile work improves employee work-life balance, job satisfaction and productivity, whilst reducing burnout. Further, they are becoming easier to accommodate due to advanced technological capabilities, allowing work to span spatial and temporal boundaries. The outbreak of the COVID-19 pandemic has significantly shifted the conversation towards how and where people work from, the level of choice individuals have in this, and how much time is required in the office. This symposium presents four studies with diverse methodologies, exploring the changing nature of work, facilitated by technology. The symposium presentations consider; 1) a new dimension of uncertainty in a hybrid working era, 2) work design configurations for on-site, remote and hybrid working, 3) implications of technostress on work-family conflict and performance and 4) exploring emerging challenges in creative industries as they adapt to digital work. Finally, a general discussion considers the theoretical and practical implications of the current research and future directions. Thus, furthering our understanding of an increasingly digitalized workplace. Keywords: hybrid work; work design; digital work; flexible work
Original languageEnglish
Title of host publicationAcademy of Management Annual Meeting Proceedings
PublisherAcademy Of Management
Publication statusPublished - 1 Aug 2023


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