Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19

Amir Raki; Ilma Nur Chowdhury; Marzena Nieroda; Judy Zolkiewski

Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19

Amir Raki, Ilma Nur Chowdhury, Marzena Nieroda, Judy Zolkiewski

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

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Abstract

The charity and voluntary sector is an important service sector that offers social provisioning and generates value for the vulnerable groups. Evidence demonstrates that following the COVID-19 outbreak, the sector has faced challenges in effective digitalisation of their services whilst maintaining relational value propositions. Building on lessons learnt in servitization concerning the development of co-created and user-centred solutions, this research employs a bricolage strategy to empirically develop a toolkit for digitally enhanced advanced social provisioning services. This study contributes to the theory and practice by expanding the concept of advance services to the charity and community sector.

Original language	English
Title of host publication	Servitization: A pathway towards a resilient, productive and sustainable future
Subtitle of host publication	Proceedings of the Spring Servitization Conference 2021
Pages	274-276
Number of pages	3
Publication status	Published - 10 May 2021
Event	Spring Servitization Conference 2021 - Florence, Italy Duration: 10 May 2021 → 12 May 2021

Conference

Conference	Spring Servitization Conference 2021
Country/Territory	Italy
City	Florence
Period	10/05/21 → 12/05/21

Keywords

Bricolage Strategy
Human Touch
Voluntary and Charity Sector

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Spring Servitization 2021Licence: CC BY-NC

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Raki, A., Chowdhury, I. N., Nieroda, M., & Zolkiewski, J. (2021). Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19. In Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021 (pp. 274-276)

Raki, Amir ; Chowdhury, Ilma Nur ; Nieroda, Marzena et al. / Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19. Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. 2021. pp. 274-276

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title = "Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19",

abstract = "The charity and voluntary sector is an important service sector that offers social provisioning and generates value for the vulnerable groups. Evidence demonstrates that following the COVID-19 outbreak, the sector has faced challenges in effective digitalisation of their services whilst maintaining relational value propositions. Building on lessons learnt in servitization concerning the development of co-created and user-centred solutions, this research employs a bricolage strategy to empirically develop a toolkit for digitally enhanced advanced social provisioning services. This study contributes to the theory and practice by expanding the concept of advance services to the charity and community sector.",

keywords = "Bricolage Strategy, Human Touch, Voluntary and Charity Sector",

author = "Amir Raki and Chowdhury, {Ilma Nur} and Marzena Nieroda and Judy Zolkiewski",

year = "2021",

month = may,

day = "10",

language = "English",

isbn = "9781854494948",

pages = "274--276",

booktitle = "Servitization: A pathway towards a resilient, productive and sustainable future",

note = "Spring Servitization Conference 2021 ; Conference date: 10-05-2021 Through 12-05-2021",

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Raki, A, Chowdhury, IN , Nieroda, M & Zolkiewski, J 2021, Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19. in Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. pp. 274-276, Spring Servitization Conference 2021, Florence, Italy, 10/05/21.

Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19. / Raki, Amir; Chowdhury, Ilma Nur ; Nieroda, Marzena et al.
Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. 2021. p. 274-276.

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

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AU - Raki, Amir

AU - Chowdhury, Ilma Nur

AU - Nieroda, Marzena

AU - Zolkiewski, Judy

PY - 2021/5/10

Y1 - 2021/5/10

N2 - The charity and voluntary sector is an important service sector that offers social provisioning and generates value for the vulnerable groups. Evidence demonstrates that following the COVID-19 outbreak, the sector has faced challenges in effective digitalisation of their services whilst maintaining relational value propositions. Building on lessons learnt in servitization concerning the development of co-created and user-centred solutions, this research employs a bricolage strategy to empirically develop a toolkit for digitally enhanced advanced social provisioning services. This study contributes to the theory and practice by expanding the concept of advance services to the charity and community sector.

AB - The charity and voluntary sector is an important service sector that offers social provisioning and generates value for the vulnerable groups. Evidence demonstrates that following the COVID-19 outbreak, the sector has faced challenges in effective digitalisation of their services whilst maintaining relational value propositions. Building on lessons learnt in servitization concerning the development of co-created and user-centred solutions, this research employs a bricolage strategy to empirically develop a toolkit for digitally enhanced advanced social provisioning services. This study contributes to the theory and practice by expanding the concept of advance services to the charity and community sector.

KW - Bricolage Strategy

KW - Human Touch

KW - Voluntary and Charity Sector

UR - https://publications.aston.ac.uk/id/eprint/42739/2/SSC2021_Proceedings_final.pdf

M3 - Conference contribution

SN - 9781854494948

SP - 274

EP - 276

BT - Servitization: A pathway towards a resilient, productive and sustainable future

T2 - Spring Servitization Conference 2021

Y2 - 10 May 2021 through 12 May 2021

ER -

Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19

Abstract

Conference

Keywords

UN SDGs

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