Using galvanic skin response measures to identify areas of frustration for older web 2.0 users

Darren Lunn, Simon Harper

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Abstract

    The World Wide Web (Web) is changing. The much vaunted Web 2.0 sees once static pages evolving into hybrid applications. Content that was once simple is now becoming increasingly complicated due to the many updating components located throughout the page. The information overload and visual complexity of such components is significant. This increased complexity can produce lower performance and higher levels of stress and frustration which negatively effect the user. In previous work we have shown how galvanic skin response (GSR) measurements, collected in tandem with eye-tracking data, can be used as a method for determining how stressed users become when interacting with content. The results of that study demonstrated that when used appropriately, the presence of Web 2.0 content can reduce GSR measurements and be of benefit to users. In this work, the previous study was repeated with twenty-three older Web users to establish if similar patterns of interaction could be established. The results reveal that while older participants made use of dynamic content, unlike previous participants, they were a non-homogenous group with a large variance in the GSR measurements. We assert that a cause of this is hesitancy and therefore developing techniques to reduce hesitancy will benefit older users when interacting with Web 2.0 content. © 2010 ACM.
    Original languageEnglish
    Title of host publicationW4A 2010 - International Cross Disciplinary Conference on Web Accessibility Raleigh 2010|W4A - Int. Cross Discip. Conf. Web Accessibility Raleigh
    PublisherAssociation for Computing Machinery
    ISBN (Print)9781450300452
    DOIs
    Publication statusPublished - 2010
    EventInternational Cross Disciplinary Conference on Web Accessibility, W4A 2010 - Raleigh, NC
    Duration: 1 Jul 2010 → …
    http://www.simonharper.info/publications/Harper2010kx.pdf

    Conference

    ConferenceInternational Cross Disciplinary Conference on Web Accessibility, W4A 2010
    CityRaleigh, NC
    Period1/07/10 → …
    Internet address

    Keywords

    • ageing
    • eye tracking
    • galvanic skin response
    • web 2.0

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