Using Means-End Approaches to Understand Business Complaint Management

Stephan C. Henneberg, Bahar Ashnai, Thorsten Gruber, Pete Naude, Alexander Reppel

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publication24th IMP Conference
Place of PublicationUppsala, Sweden
Publication statusPublished - 2008
Event24th IMP Conference - Uppsala, Sweden
Duration: 1 Jan 1824 → …


Conference24th IMP Conference
CityUppsala, Sweden
Period1/01/24 → …

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