Using Means-End Approaches to Understand Business Complaint Management

Stephan C. Henneberg, Bahar Ashnai, Thorsten Gruber, Pete Naude, Alexander Reppel

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	24th IMP Conference
Place of Publication	Uppsala, Sweden
Publication status	Published - 2008
Event	24th IMP Conference - Uppsala, Sweden Duration: 1 Jan 1824 → …

Cite this

@inproceedings{a087190b55c542efa75e6ef85415f3d9,

title = "Using Means-End Approaches to Understand Business Complaint Management",

author = "Henneberg, {Stephan C.} and Bahar Ashnai and Thorsten Gruber and Pete Naude and Alexander Reppel",

year = "2008",

language = "English",

booktitle = "24th IMP Conference",

note = "24th IMP Conference ; Conference date: 01-01-1824",

}