Using nudges to realize project performance management

Oyegoke Teslim Bukoye, Obuks Ejohwomu, Jens K. Roehrich, Judy Too

Research output: Contribution to journalArticlepeer-review

Abstract

Organizations are faced with recurring challenges to identify, analyze, control, and evaluate their performance to achieve their goals and deliver their missions. These challenges are addressed through control systems or plans, but not the behavioral processes and practices needed to realize project performance. In this paper, we examine how nudges can be used in projects to realize the ‘iron triangle’ performance measures: time, cost, and quality. We conducted an in-depth study by building on semi-structured interviews with project professionals working for multi-national corporations (MNCs) to deliver projects across various sectors. Our paper combines insights from nudge theory and project performance management to explore the impact of nudges on performance measures conceptually and empirically. We identified and unpacked 21 relevant nudge tools, and their specific impacts on time, cost, and quality measures. Our findings have implications for project performance management theory and practice.
Original languageEnglish
Pages (from-to)886-905
JournalInternational Journal of Project Management
Volume40
Issue number8
Early online date20 Oct 2022
DOIs
Publication statusPublished - 1 Nov 2022

Keywords

  • Nudges
  • Behavior
  • Performance measurement
  • Time
  • Cost
  • Quality

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