Using Qualitative Research to Refine Service Quality Models

J. Burton, C J. Easingwood, J. Murphy

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	217-223
Journal	Qualitative Market Research: an international journal
Volume	4
Issue number	4
DOIs	https://doi.org/10.1108/13522750110404799
Publication status	Published - Dec 2001

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title = "Using Qualitative Research to Refine Service Quality Models",

author = "J. Burton and Easingwood, {C J.} and J. Murphy",

year = "2001",

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