What are Customer Service Encounters?

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Service Encounters in Tourism, Events and Hospitality
Subtitle of host publication	Staff Perspectives
Publisher	Channel View Publications
Chapter	1
Pages	17-36
Number of pages	20
ISBN (Print)	9781845417260
DOIs	https://doi.org/10.21832/9781845417284-006
Publication status	Published - 28 Feb 2020

Access to Document

@inbook{18a931d28491427cac34e05c7eb8c7c7,

title = "What are Customer Service Encounters?",

author = "Miriam Firth",

year = "2020",

month = feb,

day = "28",

doi = "10.21832/9781845417284-006",

language = "English",

isbn = " 9781845417260",

pages = "17--36",

booktitle = "Service Encounters in Tourism, Events and Hospitality",