What distinguishes the top performing new products in financial services

Robert G. Cooper, Christopher J. Easingwood, Scott Edgett, Elko J. Kleinschmidt, Chris Storey

Research output: Contribution to journalArticlepeer-review


Despite previous comparisons of success and unsuccessful new products, an important question remains unaddressed: What separates very successful new service products from the ordinary? Robert Cooper, Christopher Easingwood, Scott Edgett, Elko Kleinschmidt, and Chris Storey obtained data on 173 new financial services and identified three performance dimensions: financial performance, relationship enhancement, and market development. Of eleven potential success determinants, nine were found to be drivers of performance. Management implications included the need for a market-driven, customer-focused new product process, greater emphasis on planning and executing the launch, the role of product design, and project prioritization factors. © 1994.
Original languageEnglish
Pages (from-to)281-299
Number of pages18
JournalJournal of Product Innovation Management
Issue number4
Publication statusPublished - Sept 1994


Dive into the research topics of 'What distinguishes the top performing new products in financial services'. Together they form a unique fingerprint.

Cite this