What is typical for call centre jobs? Job characteristics and service interactions in different call centres

D. Zapf, A Isic, M Bechtoldt, P. Blau

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)311-340
JournalEuropean Journal of Work and Organizational Psychology
Volume12
DOIs
Publication statusPublished - 2003

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