When policy o'erleaps itself: The 'tragic tale' of the integrated children's system

Sue White, David Wastell, Karen Broadhurst, Chris Hall

    Research output: Contribution to journalArticlepeer-review

    Abstract

    Information technology plays a pivotal role in New Labour's modernization programme. Here we report findings from a 2 year ethnographic study of the impact and origin of one such system, the Integrated Children's System, which has been deployed in statutory children's social care. We show how the ICS, by attempting to micro-manage work through a rigid performance management regime, and a centrally prescribed practice model, has disrupted the professional task, engendering a range of unsafe practices and provoking a gathering storm of user resistance. We attribute these paradoxical outcomes to inherent flaws in the design of ICS, which derive from the history of its development and its embodiment of an audit-driven, inspectorial ideology. We conclude with some suggestions for user-centred design and policymaking, which have relevance not only for children's social care but for the public services in general. © The Author(s), 2010.
    Original languageEnglish
    Pages (from-to)405-429
    Number of pages24
    JournalCritical Social Policy
    Volume30
    Issue number3
    DOIs
    Publication statusPublished - Aug 2010

    Keywords

    • ethnography
    • information technology
    • performance management
    • social work
    • user-centred design

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