Wie gelingt effektives Beschwerdemanagement [Implementing an Effective Complaint Handling Management System]

Thorsten Gruber, Roediger Voss

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	56-59
Journal	Planung&Analyse [Planning&Analysis]
Volume	33
Issue number	3
Publication status	Published - 2006

Cite this

@article{4e2f0d320b414b67a7bc576e206d88ab,

title = "Wie gelingt effektives Beschwerdemanagement [Implementing an Effective Complaint Handling Management System]",

author = "Thorsten Gruber and Roediger Voss",

year = "2006",

language = "English",

volume = "33",

pages = "56--59",

journal = "Planung\&Analyse [Planning\&Analysis]",

publisher = "Deutscher Fachverlag GmbH",

number = "3",

}