Abstract
This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private partnership (PPP) between the Trust and a US based software house (OurComp) contracted to supply, configure and support their customizable-off-the-shelf (COTS) healthcare information system in cooperation with an in-hospital project team. Given this contractual relationship for system delivery and support (increasingly common, and 'standard' in UK healthcare) we focus on the ways in which issues to do with the 'contract' enter into and impinge on everyday design and deployment work as part of the process of delivering dependable systems.
| Original language | English |
|---|---|
| Title of host publication | Australasian Computer-Human Interaction Conference, OZCHI'07|Aust. Comput.-Hum. Interact. Conf., OZCHI |
| Pages | 241-248 |
| Number of pages | 7 |
| Publication status | Published - 2007 |
| Event | Australasian Computer-Human Interaction Conference, OZCHI'07 - Adelaide, SA Duration: 1 Jul 2007 → … |
Conference
| Conference | Australasian Computer-Human Interaction Conference, OZCHI'07 |
|---|---|
| City | Adelaide, SA |
| Period | 1/07/07 → … |
Keywords
- Contracts
- Customizable-offthe-shelf (COTS) healthcare information systems
- Ethnography
- Project management
