'Working the contract'

Dave Martin, Rob Procter, John Mariani, Mark Rouncefield

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private partnership (PPP) between the Trust and a US based software house (OurComp) contracted to supply, configure and support their customizable-off-the-shelf (COTS) healthcare information system in cooperation with an in-hospital project team. Given this contractual relationship for system delivery and support (increasingly common, and 'standard' in UK healthcare) we focus on the ways in which issues to do with the 'contract' enter into and impinge on everyday design and deployment work as part of the process of delivering dependable systems.
Original languageEnglish
Title of host publicationAustralasian Computer-Human Interaction Conference, OZCHI'07|Aust. Comput.-Hum. Interact. Conf., OZCHI
Number of pages7
Publication statusPublished - 2007
EventAustralasian Computer-Human Interaction Conference, OZCHI'07 - Adelaide, SA
Duration: 1 Jul 2007 → …


ConferenceAustralasian Computer-Human Interaction Conference, OZCHI'07
CityAdelaide, SA
Period1/07/07 → …


  • Contracts
  • Customizable-offthe-shelf (COTS) healthcare information systems
  • Ethnography
  • Project management


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