World Class Customer Management in the Public Services: Lessons and Tools from the Best Practice of the Private Sector

Margaret Bruce, L. Daly

Research output: Book/Report › Commissioned report

Original language	English
Publisher	Manchester Business School, CBR
Publication status	Published - 2006

Cite this

TY - BOOK

T1 - World Class Customer Management in the Public Services: Lessons and Tools from the Best Practice of the Private Sector

AU - Bruce, Margaret

AU - Daly, L.

PY - 2006

Y1 - 2006

M3 - Commissioned report

BT - World Class Customer Management in the Public Services: Lessons and Tools from the Best Practice of the Private Sector

PB - Manchester Business School, CBR

ER -